The link between the Q&A in Google My Business and Your Business Visibility
This feature works similarly to a Q&A or FAQ on other sites, letting users ask questions about a business, their services, staff, etc and potentially receive a direct reply from other users and the business itself. These questions and answers are public to any other looking for you.
There is also the option to flag any questions or answers if they are inappropriate. Certain things are especially not allowed such as advertisement, off-topic Q&A, and impersonation. Another idea is to answer some things proactively; certain things like business hours, parking, pricing are typical for most businesses and you can add in ones you have regularly got in person from customers as well.
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